Beyond the box: Lenovo provides full protection for your devices with Support Services

Apart from gifting loved ones with the perfect presents this holiday season, a treat for yourself is a must for a job well done to end the year on a high note. The possibilities are endless when it comes to making the most of the hard earned bonuses you’ve received.

For those looking at upgrading their laptops, Lenovo is here to give you the best value for money with the latest devices, packed with great features and reliable after sales services to support you should you need help with your great new device.

“Consumers can sometimes overlook the importance of after-sales services. It’s not just a question of whether a brand offers such support, but whether the service is fast, reliable, extensive and convenient,” said Michael Ngan, President and Country General Manager of Lenovo Philippines.

“For us at Lenovo, innovation does not end with equipping customers with life-changing devices, but also extends to flexible and affordable technical support and solutions. We are committed to being a trusted partner that will support in addressing customers’ unique requirements, as well as navigate their digital transformation journey. Driven by direct customer feedback, we now offer a comprehensive portfolio of lifecycle services that address most PC concerns, covering issues with hardware, software, and connectivity,” added Ngan.

Premium Care

Data migration is made easy with the Lenovo Migration Assistant which takes away the need for bulky external hard drives. This three-year warranty policy offers direct and easy connections to Lenovo technicians who can provide you peace of mind and faster solutions for PC issues and holistic comprehensive support. With its 24/7 chat support via phone, e-mail, and WhatsApp, users are instantly guided on how to solve the problem with their device anytime and anywhere.

If the issue can’t be solved with remote troubleshooting, users can easily schedule appointments for on-site support, skipping the hassle of traveling to a service center and waiting in line. Users can instead have the technician coming to your doorstep for a quick check-up of your devices.

Beginner tech enthusiasts or those simply experiencing roadblocks in connecting external devices can also get in touch with Lenovo technicians and ask for advice. Apart from the high-level support on hardware, technicians can also answer questions on software applications. To top it all off, Lenovo also offers annual PC Health Check that allows the experts to spot issues before you, quickly resolve them, and help you avoid PC problems..

Accidental Damage Protection

After investing in a brand-new Lenovo device, the last thing any user would want is for untoward incidents to happen which will compromise the device and the data stored in it. As these incidents could be unpredictable, staying ahead is key.

From accidental drops, spills, bumps to structural failures including electrical surges, Lenovo’s Accidental Damage Protection offers in-person assistance. Trained technicians can perform comprehensive diagnostic tests on-site and make quick fixes using Lenovo-Qualified parts to reduce the need for more intensive repairs.

With Accidental Damage Protection, if the PC is not damaged beyond repair, the end users’ own PC is returned. If repair is not possible, the entire system will be replaced at no additional charge^[1].

Lenovo’s unparalleled Premium Care Services is available on IdeaPad Slim series, IdeaPad Slim 5 Pro series and all Yoga devices for three years while Accidental Damage Protection is available in all 2022 (Gen 7) models of IdeaPad Slim 5 series, Yoga, and Legion devices. Devices with older warranties could be updated with Accidental Damage Protection through authorized Lenovo resellers.

Legion Ultimate Support

As the gaming industry continues to flourish with new entertainment and immersive experiences each year, the specifications needed for it also level up accordingly. By staying true to its tagline, “Stylish Outside, Savage Inside”, Lenovo provides a one-stop shop for gamers like no other to fully propel gamers to the lead.

First launched in March 2021, Legion Ultimate Support is the only gamer-centric support services among competitors that provides users 24/7 access via phone, chat, or email to technicians who are armed with gamer-centric knowledge such as hardware optimization, software assistance, in-game settings for some of the most popular AAA games and more. It also includes on-site support and fast repairs for those tricky problems and overall technical support to keep the device running in tip-top shape.

Elite level Lenovo technicians has a wealth of product knowledge to keep Legion devices at 100% performance, 100% of the time to ensure gamers can expect no lags, no freezes, and no glitches, just high performance all throughout the day and night on their device.

Today, the Lenovo Legion 2022 (Gen 7) devices are more than just the standard PCs and with the three-year Legion Ultimate Support, gamers are guaranteed the complete Legion experience.

Getting the best value for money when it comes to devices shouldn’t stop at great new features and specifications. With Lenovo, users not only get to enjoy a wide offering of powerful and innovative technology, but they also have the privilege of unparalleled, reliable Support Services that cover everything needed to keep the product running across its lifecycle. The latest generation of Lenovo devices are available in all Lenovo Exclusive Stores and authorized resellers For more information, follow Lenovo Philippines’ official Facebook page

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